If you wish to make a formal complaint, please contact us in writing or by email providing as much information as possible. If you wish a representative to complain on your behalf, we will seek your consent to communicate with them to ensure your confidentiality. The relevant senior manager (depending on location involved) will conduct a thorough investigation with the relevant staff. Apologies will be given where necessary, the response will be open and honest, and will outline any improvements or change in practice identified. Please send you letter or email to the address below and we will pass your complaint to the relevant Senior Manager.
Address your letter to: Governance Department, Medical Imaging Patnership, Unit 7, The Pavilions Brighton Road, Pease Pottage, Crawley, RH11 9BJ
Or email: firstname.lastname@example.org
a. What you can expect:
i. A written acknowledgement within 3 working days of receiving your complaint unless a full response can be sent to you with 5 working days.
ii. A detailed, written response as promptly as we can, usually within 20 working days of receipt.
iii. If for any reason it has not been possible to complete the investigation within this timeframe, we will communicate to you explaining the delay, along with an anticipated date for the completion of the investigation.